![]() ![]() Your contractors’ managers can also benefit from a field service app, allowing them to use the same interface and features as full-time dispatchers.Ĭustomers get the same great service no matter who is dispatched to them. Plus, your field service mobile app makes it easy for them to report back upon job completion. ![]() This boosts their efficiency and productivity so they can take on more jobs from you, if they choose. In their mobile devices, your contractors also get exactly what they need - customer data, job details, asset history, and tasks - to resolve issues the first time. ![]() You save on costs because you don’t waste time searching around for a technician who meets all requirements or sending a truck with the wrong technician for the job. You get the visibility you need to always send the right person for the job. This is where field service management comes into play, allowing you to seamlessly integrate contractors into your service model.įrom a single digital platform, you can see their skills, experience, certifications, availability, location, cost, proficiency, and more - all in one place. But it’s more than that in field service, where all job requirements - from skills to locations - are different. What is contractor management?Īt a high level, contractor management is overseeing the work done by outsourced workers. Let’s look at how to set your contractors up for success with your business and in the field. This starts with the right field service management solution and best practices to ensure visibility and your contractors get what they need to be productive, efficient, and cost-effective. With the field service management market expected to grow to an estimated $8.06 billion by 2028, effective contractor management is more important than ever. ![]()
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